Account Management

From Service Level Agreements to fancy naming conventions, managed services providers everywhere promise top of line service.  But at FNTS, the First National Difference is that we deliver personal service.

Introducing Your Personal Service Team

What do these personal service teams deliver?

Project Management – Assigned to all major projects your project manager will:

• Serve as a single point of contact for implementation of all new or major projects
• Provide detailed outlines, updates and structure to all projects
• Keep projects on time and people on task

Service Account Manager – Your dedicated Service Account Manager is available to: 

• Serve as your single point of contact
• Coordinate monthly Change Advisory Board Meetings
• Review monthly reports, service levels, client satisfaction and assist with service tickets
• Assist with future growth planning
• Coordinate tasks and resources within First National Technology Solutions

Command Center – More than a service desk the Command Center is

• Committed to personally answering your call 24x7, 365 days a year
• Available to answer all of your technical questions and problem reporting
• Fully staffed to assist with problem documentation, problem escalation, dedicated circuit provider interaction and hardware vendor interaction 

Engineering Team –  A true extension of your IT operations, your engineer team  has:

• Experience, certifications and commitment to you
• Knowledge of your systems, your infrastructure and the way you do business
• The ability to provide you with recommendations, enhancements and efficiencies based on evolving technologies.

All backed by a check and balance system

Service Level Agreements (SLAs) are negotiated, approved and signed off of by you and fully supported by us.

IT Infrastructure Library (ITIL) implement and follow the IT service delivery and critical IT practices in daily business operations and service delivery.

The results of our Annual Client Survey indicate a high level of satisfication since we started monitoring in the last five years.  You will have the ability to voice your opinion about our staff, products and service you receive.

Personal service is something we take seriously.  Our dedicated teams of professionals work to provide you with the highest levels of service in the Industry standing behind our promise of commitment and service and standing behind – you.