Relationship Management: IT Outsourcing & Account Management
The standard for customer care

First National Technology Solutions recognizes that the key to long-term relationships is making sure everyone has a solid understanding of the expectations, and putting the people and processes in place to ensure everyone is performing accordingly. We will back this assurance with our Service Account Manager (SAM).

Assigned to your project the moment the contract is signed, your Service Account Manager is assigned to discuss status updates, performance reviews, service levels, change management and future enhancements. Count on your SAM to provide you with over-the-top customer care and account management every step of the way - from implementation/migration through steady state and as an integral part of our change management process. Your SAM helps bring the added value that First National Technology Solutions is known for with responsibilities including:

• Account Management
• Answering your questions
• Invoicing and billing
• Documentation and reporting
• Service Level reviews and client satisfaction