Relationship Management
The standard for customer care

At First National Technology Solutions, we recognized long ago that the key to long-term relationships was making sure everyone has a solid understanding of the expectations. Then putting the people and processes in place to ensure everyone is performing accordingly. We back this assurance of performance with your Service Account Manager (SAM).

Assigned to your project the moment the contract is signed, your SAM serves as your dedicated advocate within First National Technology Solutions. Count on your SAM at every stage, from implementation/migration, through steady-state and as an integral part of our change management process. Your SAM helps bring the added value First National Technology Solutions is known for with such responsibilities as:

• Answering questions
• Invoicing and billing
• Documentation and reporting
• SLA