Service Desk
A single point of contact

Limited technology personnel, budgetary restraints and simply the lack of time itself have accelerated the adoption of the service desk as a vital IT resource. First National Technology Solutions ensures clients have a single point of contact to access crucial services, support and problem resolution – 24 hours a day, seven days a week, 365 days a year.

As a result of our Service Desk, clients are able to make better use of their own internal IT resources and at the same time minimize the risk of interruption to critical business systems, applications and data. Best of all, Service Desk operations reflect your needs and operations, performing within agreed upon services levels and business priorities.

The First National Technology Solutions Service Desk provides service to any degree required, including (but not limited to):

• Incident reporting and escalation
• Problem management and resolution
• Communications for ITIL processes
• Daily CMDB verification
• Reporting and analysis