Service
Desk
A single point of contact
Limited technology personnel, budgetary
restraints and simply the lack of time itself have accelerated
the adoption of the service desk as a vital IT resource.
First National Technology Solutions ensures clients have
a single point of contact to access crucial services,
support and problem resolution – 24 hours a day, seven
days a week, 365 days a year.
As a result of our Service Desk, clients
are able to make better use of their own internal IT resources
and at the same time minimize the risk of interruption
to critical business systems, applications and data. Best
of all, Service Desk operations reflect your needs and
operations, performing within agreed upon services levels
and business priorities.
The First National Technology Solutions
Service Desk provides service to any degree required,
including (but not limited to):
- Incident reporting and escalation
- Problem management and resolution
- Communications for ITIL processes
- Daily CMDB verification
- Reporting and analysis
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