Flexible Support Models for IBM Z and IBM Power Environments

Whether you’re modernizing legacy workloads or extending the life of critical systems, FNTS offers tiered service options to match your IT team’s capabilities and business objectives.

What’s Included in Each Service Level

Choose the Right Level of Support for Your IBM Z and Power Environments

FNTS offers three levels of service for IBM Z (Mainframe) and IBM Power Systems (IBM i, AIX, Linux), giving you the flexibility to align support with your internal capabilities, modernization strategy, and risk tolerance.
1_FNTS Icons_Service Level 1

Infrastructure Only

Core Infrastructure Hosting + Hardware/Software Maintenance

This entry-level tier provides secure, compliant hosting of your IBM environment in FNTS’s enterprise-grade data centers. FNTS manages the physical infrastructure and core platform software, while your internal team retains full operational control.

What’s Included:

  • FNTS-owned and maintained hardware & base software
  • Power, cooling, and redundant connectivity
  • Environmental and physical security controls
  • 24/7 infrastructure monitoring and alerting
  • Client retains responsibility for OS, apps, middleware, and backups

Best For: Organizations with in-house IBM expertise seeking reliable, cost-effective hosting without full management services.
1_FNTS Icons_Service Level 2

Partially Managed

Shared Operational Responsibilities with A La Carte Flexibility

This co-managed tier blends FNTS's infrastructure services with selective operational support, based on your team’s needs. It’s ideal for clients looking to fill internal skill gaps without fully outsourcing.

What’s Included:

  • Everything in Infrastructure Only
  • Optional OS monitoring and alerting
  • Available backup, patching, scheduling, or performance tuning
  • Custom support plans based on workload and compliance needs
  • Shared dashboards and ticketing via ServiceNow

Best For: Teams who want help with specific tasks—such as monitoring or DR—but still want to maintain some control of daily operations.
1_FNTS Icons_Service Level 3

Fully Managed

Turnkey System Administration and Operations

FNTS delivers comprehensive operational management, including system admin, job scheduling, and performance tuning. This tier is ideal for organizations transitioning away from in-house support or modernizing legacy systems.

What’s Included:

  • Everything in Partially Managed
  • System administration and patching
  • Job control, operations, and scheduling
  • CICS, DB2, or AIX/iOS tuning and optimization (based on platform)
  • Compliance reporting, backup testing, and incident management
  • Role-based access controls and data governance support

Best For: Clients needing full-service support due to retiring IBM skillsets, growing compliance pressure, or a desire to shift focus from infrastructure to innovation.

 

Why IT Leaders Trust FNTS for IBM Z and Power Systems

At FNTS, we provide flexible, right-sized support for IBM platforms that empowers organizations to modernize at their own pace. Whether you're running mission-critical mainframe workloads or managing IBM Power environments across industries, our managed service tiers are built to adapt to your technical and business needs.

IBM Platform Support

  • Adapt support models to internal staffing and skills gaps
  • Extend the life of critical IBM workloads without sacrificing modernization
  • Gain consistent service delivery with a dedicated client success team
  • Maintain compliance through audit-ready hosting and reporting

When to Choose FNTS Managed Services

  • You're retiring in-house IBM Z or Power expertise
  • You need support managing hybrid or legacy environments
  • Your organization faces rising compliance and availability demands
  • You want predictable cost models and defined SLAs

Platform Compatibility

This tiered model supports both:

  • IBM Z (Mainframe) – Traditional workloads requiring resiliency, security, and uptime
  • IBM Power Systems – IBM i, AIX, and Linux environments across industries like banking, manufacturing, and healthcare

Let’s Build the Right Support Model for Your Mainframe or IBM Power Environment

From co-managed models to fully outsourced support, FNTS offers flexible service levels tailored to the needs of IBM Z and IBM Power Systems. Whether you’re optimizing legacy systems or planning for modernization, our experts are here to help.

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