Managed Service Tiers for Distributed Systems & Public Cloud Environments

Scalable IT Support from FNTS—Tailored for Hybrid Cloud, Multi-Cloud, and On-Prem Environments

What’s Included in Each Service TIER

Flexible Managed Services for Distributed Systems and Public Cloud Platforms

Choose the service tier that best aligns with your cloud maturity, infrastructure needs, and budget goals—whether on Azure, AWS, IBM Cloud, or hybrid environments.
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Bronze Tier

Core Infrastructure Support

For teams managing their own systems but needing reliable access and visibility.

What’s Included:

  • 24x7 FNTS NOC support
  • Virtualization and hardware monitoring
  • Self-service portal for provisioning and ticketing
  • Ideal for client-managed environments
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Silver Tier

Enhanced Monitoring & Shared Management

Add system-level visibility and FNTS collaboration.

What’s Included:

  • Real-time performance monitoring (CPU, memory, disk)
  • Alerts sent to client team
  • Available backup, patching, scheduling, or performance tuning
  • Shared account manager
  • Monthly system and patching reports
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Gold Tier

Co-Managed Operations with Governance

More proactive support and operational alignment.

What’s Included:

  • FNTS-managed OS/security patching (twice monthly)
  • Alerts sent to both FNTS and client
  • Named account manager
  • Quarterly business reviews + KPI tracking
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Platinum Tier

Fully Managed + Strategic Oversight

End-to-end operational ownership with strategic planning.

What’s Included:

  • Custom patching windows and alert triage
  • OS troubleshooting and full monitoring
  • Monthly exec-level reviews with Field CTO/CISO
  • Capacity planning and ongoing optimization

Benefits of Flexible Managed Service Tiers

FNTS Tiered Support grows with your business—giving you the control, visibility, and support you need at every stage of your cloud journey. Whether you're managing hybrid, private, or distributed systems, our tiers help you scale smarter.

  • Right-Sized Support: Align service levels with your team’s capabilities.
  • Predictable Costs: Choose a tier that fits your budget and growth.
  • Greater Efficiency: Free up your team by offloading day-to-day tasks.
  • Stronger Resilience: Get backup, recovery, and security built-in.
  • Smarter Cloud Spend: Spot and act on savings with FNTS insights.

Common Use Cases for FNTS Tiered Support

Our service tiers are built to support a wide range of cloud maturity levels, from early adoption to fully managed environments.

  • Cloud Starters: Basic monitoring and tools with full client control.
    Best fit: Bronze
  • Lean IT Teams: Shared support, alerts, and system visibility.
    Best fit: Silver
  • Growing Ops: Add patching, reporting, and governance support.
    Best fit: Gold
  • Enterprise or Regulated: Full-service management and strategy.
    Best fit: Platinum

Need Help Choosing the Managed Service Right Tier?

Let us help you identify the best service tier for your business needs. Schedule a free consultation with our team today.

Talk to a Solutions Expert